Frequently Asked Questions
Everything you need to know about our natural footwear and your order.
How do I determine my size in Lems?
Most of our shoes are designed with a wide toe box and follow standard US sizing, but some models may fit differently. We recommend checking the 'Sizing' tab on each product page for specific measurements and fit tips.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please ensure the outsoles are clean and the shoes show no signs of outdoor wear to qualify for a full refund.
How long does shipping take?
Domestic orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Are Lems shoes vegan-friendly?
We offer a wide selection of 100% vegan styles made with synthetic materials and water-based glues. You can easily filter for 'Vegan' options under our shop categories.
Can I wash my Lems in a washing machine?
We recommend hand washing your shoes with warm water and a mild detergent. Avoid machine washing and never put them in the dryer, as high heat can damage the materials and adhesives.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.